We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer due to the influx of orders and we thank you for your patience.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.

Once an order is placed, an email will be sent once the order has shipped to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please allow between 24-72 hours for tracking info to update one provided

After your order has been shipped, usually most orders will be delivered within 5-11 business days depending on your location and carrier delays

Please note: Weekends are not working days so any orders placed during the weekends will be shipped the next business day

Usually any countries inside of the European Union will not be charged customs/duties, but if you are located outside of the EU you might be responsible for customs/Duties. Costs are dependent on country and can vary by location.

You can cancel your order incase it has not been shipped, however If your order has been shipped you have to initiate a refund request.

We use many different carriers to deliver reliably to all countries consistent with the EU. Once your package has been shipped you will be able to find your packages shipping carrier and more info about the shipment.

We do offer Free Worldwide Shipping on orders over 100$.

We do Ship worldwide

Yes, we do have a fraud protection system in place and information is secured with shopify security systems.

We accept all major credit cards, PayPal, Apple Pay, Shop Pay and Klarna Installments.

This is a common issue that happens to many customers. If you did not get to a confirmation page, that means your order most likely did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.

For your order to go through, you must match your full billing address to what is on your bank statement, in most cases our system is sensitive to information and will decline charges if one letter is off.

If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.

Although we wish we could accommodate all changes, we fulfill orders very quickly!

This includes the following:

• Changing an Address
• Changing an Item
• Adding or Removing Items
• Switching Shipping Methods

Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us immediately at our email info@octagonclo.com and we will assist you to the best of our ability.

Unfortunately once an order has been placed we would not be able to make changes on the order. But customers can reach out directly to the carrier and potentially have the package redirected to a new address or held at a postal location. If the package were to be returned back to our facility we are able to offer a reshipment, refund, or store credit once the package has been returned.

We would not be liable for any misdeliveries, if the package was marked delivered we would not issue a refund for that order.

In most cases returns are processed within 7-10 business days after the return has been delivered to our facility which you will receive an email confirmation of the return once it has been processed.

We do not offer free returns, the return costs have to be covered by the customer.

We are sorry to hear this. Customer satisfaction is our biggest priority. Please reach out to our support team at eu.support@youngla.com with your order number and a photo of the item you have received to further assist you!

If you have any questions reach out via our webchat, or our email:

info@octagonclo.com

If you have received a notification that your order has been delivered and found that nothing has been found we do recommend allowing 24 hours to pass after the delivery notification as some carriers can deliver the package at a later time.

If you still have not received the package after that time please reach out to our support team by emailing us at info@octagonclo.com as we can start a claim and investigation with the carrier.

We would not be liable for orders that have been marked delivered and not received. Customers would not be entitled to a refund unless carrier has provided notice of the package being lost or misdelivered.